Privacy Policy

1. Information We Collect

Wing Win Limited is committed to protecting your privacy. We collect personal information solely to provide professional coaching services, including but not limited to:

• Contact information (name, email address, phone number)
• Professional background and development goals
• Coaching session records and progress assessments
• Payment and billing information
• Communication preferences and feedback

2. Data Security and Encryption

We employ military-grade 256-bit AES encryption technology to protect all your communications and data:

• End-to-end encryption for all coaching session content
• Secure data storage and transmission protocols
• Regular security audits and system updates
• Strict access controls and authentication measures
• Compliance with international data protection standards

3. Information Sharing and Disclosure

We strictly adhere to ICF (International Coaching Federation) confidentiality guidelines and will not share your personal information with third parties, except when:

• You provide explicit written consent
• Required by law or legal process
• Necessary to protect our legitimate interests or those of others
• Emergency situations require disclosure to protect your safety

4. Data Retention and Deletion

We retain your personal information only for as long as necessary:

• Coaching session records are retained during service period and 2 years thereafter
• Financial records are maintained according to Hong Kong legal requirements
• Contact information is kept until you request deletion or withdraw consent
• You may request data deletion at any time by contacting us

5. Your Rights

As our client, you have the following rights regarding your personal data:

• Right to access your personal information
• Right to correct inaccurate or incomplete data
• Right to request deletion of your personal data
• Right to restrict processing of your information
• Right to data portability
• Right to withdraw consent at any time

6. Cookies and Tracking

Our website uses minimal cookies to enhance your browsing experience:

• Essential cookies for website functionality
• No third-party tracking or advertising cookies
• You can disable cookies through your browser settings

7. Contact Information

For any privacy-related questions or to exercise your rights, please contact us:

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.